Membership information
Where do I find my login details?
During registration you will be prompted to setup a password to access your online account and make bookings.
Your email address and password can be used to book activities via the Places Leisure app, Places Leisure website or at our in-centre self service kiosks.
If you have forgotten your password, please select "forgotten my password" and include the email and your Member ID to generate a password recovery.
If you are still having issues, please call our team on 01670 620200 or speak to our reception team who will be able to help you.
Where can I find Fitness membership T&C's?
Please find our full fitness membership terms & conditions by clicking here.
The Places Leisure app
The Places Leisure app is the easiest way to view availability, make a booking and review your upcoming bookings. When you joined as a member or registered for a free PAYG account you will of setup a password which you can use to login to the Places Leisure app alongside the e-mail address provided.
If you are unable to use the Places Leisure app, but would like to make bookings via your phone then you can do so through the Places Leisure website or you can also call our team on 01670 620200.
Can I freeze or pause my membership?
Yes, you can request a freeze or a pause on your membership for a minimum of 1 month or a maximum of 3 months with a qualifying reasons.
To request a freeze please contact our team on 01670 620200 who can advise. Please be sure to review our Terms & Conditions available here.
What kind of memberships do you offer?
We have a range of memberships which give you access to Gym, Swim and Fitness classes. You also have the option to sign up to a 12-month membership or if you prefer, we offer shorter term memberships too.
Alternatively you may just wish to Pay As You Go for your chosen activities.
To do this you just need to register for a free Pay As You Go account.
For a full range of our memberships on offer please find your centre and scroll down to the membership options.
Do I have to be a member to use your centres?
No, our facilities are available for anyone to use.
All we ask is that you register as a Pay As You Go customer.
You can do this online or at reception, but it is required so that it gives you the chance to review and confirm that you agree to our Health Commitment statement in order to use our services.
Once you have registered you can:
1. Pay for individual activities
2. Save time by booking your activities via the app!
3. Book your activities up to 1 week ahead.
4. Use any of our leisure centres.
To find out more and to register for a PAYG account please click here
Do you offer Junior memberships?
Yes, our junior memberships are for those aged 11 to 15 years old.
All juniors members get:
- Swim For All sessions included part of their membership
- Dedicated Junior Gym sessions
- Access to any of our 10 gyms in Northumberland when accompanied by an adult aged over 18yrs
- Access to selected fitness classes which are not weight based e.g Studio Cycling or Zumba when accompanied by an adult
Please be aware that any junior members wishing to use the gym need to complete a free ELEVATE Junior session to complete a health questionnaire and be shown how to use the appropriate equipment.
I'm a junior member but I can't book a gym session?
We ask that all junior members complete an ELEVATE junior session before attending a junior gym session or attending the gym with an adult.
Once this session has been completed it opens up the ability to book gym sessions online or on the app.
Our Places Leisure Junior ELEVATE session is so much more than a gym induction. During the ELEVATE junior sessions we will:
- Complete a health questionnaire
- Discuss your fitness goals
- Prescribe a fitness plan that matches your fitness goals
- Show you how to use all of the relevant equipment so you can train safely
- Set you up on Active Wellness so you can track your fitness plan on your mobile
Can I change my membership payment details?
Yes, of course.
You can either:
- Call our customer advisors on 01670 620200 or speak to our reception team who can make this change for you.
Can I change my Direct Debit collection date?
All payments for direct debit members come out on the 8th of every month.
Unfortunately we are unable to change this date for individual members.
Do you offer gym inductions?
At Places Leisure, we offer so much more than a gym induction with our 3-step fitness pathway called Elevate.
Do you offer baby classes?
Yes we offer classes for mum and baby as part of our Mams on the Move programme.
How do I book a Junior ELEVATE session?
Login or register an account for the Junior member - on the Places Leisure App tap 'ELEVATE' and select 'ELEVATE Junior'.
Please note if you're logged into an adult account, you will not be able to see ELEVATE Junior sessions.
Parents can book via reception or the contact centre on the Junior's behalf if required.
Do you offer concessions?
Yes, we offer Discounted Memberships for the following:
- Anyone in receipt of benefits
- Exercise on referral
- Young carers and looked after children
These memberships are individually priced.
For anyone 65 and over we offer a great value membership called Active Anytime 65+.
